Arab Bank UAE
1.Requirements to Access the Service
A User-ID and password for Personal Services.
User-ID, Login password and (Token/Second Password) for Personal and Third Party Payments Services.
II. Access to the Service
III. What happens the first time you Access the Service
IV. Directions for Customers Registered for Personal Service only
If you request any of the following sensitive transactions, you will require to enter your password to confirm :
Fifteen consecutive wrong password entries while you are confirming your transaction will cause the service to exit and return to the Login screen .
V.Directions for Customers Using Tokens
a. What is a Token?
b. How Does the Token Operate ?
To open the token, press the arrow and enter the Token PIN printed in the closed envelope given to you by Arab Bank. If this is the first time you use it, you will be immediately forced to change the PIN by entering the new PIN twice
If you request any of the following financial/sensitive transactions you will require a token generated password to confirm:
Three consecutive wrong PIN entries will cause the Token to be locked and you would need to use the "Unlock Token" service from "My Profile" menu to unlock your token. An e-mail confirmation will be immediately sent to the Internet mail you provided us with when you subscribed to the Service.
If you wish to change your Token PIN at any time, all you have to do is open the Token and press the arrow for 30 seconds and you will be prompted to enter the new PIN twice.
VI.Directions for Customers Using Second Password
If you request any of the following financial/sensitive transactions you will require the Second Password to confirm:
VII. How to access the Online help
While using any service press the help button ? on the upper section of the screen to display the help available for that specific service in a new window. You can also press the contents button in the help window to know more about any service.
VIII. How to Exit from the Online Banking Service
Use the button X found on the upper section of the screen.
IX.Why does your Online Banking Service get locked?
The wrong entry of your User-ID 10 times consecutively would temporarily suspend your Online Banking service and you would need to refer to your branch to activate the service.
X.Important Things to Note/Remember