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Complaints

Dear Valued Customer,

To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products, including any grievances related to environmental and social issues arising from the Bank’s business activities, through below channels to be given directly to the bank where our complaints management unit will contact you within five working days.

  • Customer Complaints Unit E-mail:ComplaintsUAE@Arabbank.ae
  • Customer Care Center number: 0097144450000, available 24/7 
  • Suggestions/Complaints boxes available at the branches
  • Bank Electronic Services Secure Mail
  • Personally visit
  • Regular mail: Customers Complaint Unit P.O. Box 11364
  • Fax to +971 (4) 3214775

In case our response is inconvenient, you can refer to Ombudsman Unit of United Arab Emirates – Sanadak:
By visiting Sanadak website: www.sanadak.gov.ae